NOW SERVING LAKELAND, AUBURNDALE, LAKE ALFRED, LAKE WALES, WINTER HAVEN & POLK CITY
Many homeowners have concerns when allowing a stranger to clean their home and deserve to know what to expect. Our cleaners are both bonded and insured; allowing you the peace of mind in knowing that you are covered in case of any potential incident.
Here are some of our most Frequently Asked Questions; please feel free to contact us by email or call us on 407-879-7763 with any additional questions or concerns.
How do I go about booking your cleaning service?
You can simply call us on 407-879-7763 or complete our 'contact us' form and indicate how and when you would like us to respond to you. We will respond within 48 hrs to your inquiry. We value your privacy and will never share your information.
Are your cleaners really college girls?
While some of our cleaners attend college on a part time basis; they are all bonded and insured professional cleaners with a minimum of two years residential/commercial cleaning experience.
Do I need to be home when you clean?
This is entirely your choice. We recommend that you are home to meet your cleaner(s) for your initial cleaning to ensure that we are a good fit for each other. After one or two cleanings, many of our clients will leave or provide us with a house key, so that we can clean while you are at work or attending to other responsibilities. Regardless of whether you are home or not, you will receive the same cleaner(s) for each and every scheduled home cleaning.
How long will it take to clean my house or apartment?
Unfortunately there is no one easy answer; this really depends on your home and how much cleaning is needed to leave it sparkling. Each home is different, and so are the cleaning requirements of each homeowner. Need laundry done? Have multiple pets? Do you require a deep cleaning or a general cleaning? With questions such as these it is hard to provide an exact time frame.
How many cleaners should I expect will be cleaning my home?
Depending on the size of your house and type of cleaning selected you will have either one or two cleaner(s) cleaning your home.
What is your guarantee policy?
We have cleaned thousands of homes and are assured that you will be extremely satisfied with our initial cleaning service. If you do not like any aspect of your home cleaning we will come back to clean again… for free. If you are still not satisfied then we will give you a partial/complete refund as long as contacted within 48 hours of the initial home cleaning. A lot of our business comes from referrals and we take great pride in that. With our bonded and insured cleaners and money back guarantee you have nothing to fear. Your complete satisfaction is our top priority.
How do I go about payment for my cleaning?
Easy, You can either pay us by credit card when you first book a cleaning or you can pay in cash, check, or money order when our cleaners arrive at your home after the cleaning is complete. Please make any checks payable to College Girl Cleaning Service. We accept most major credit cards and our virtual terminal is 100% secure. Remember, we will not charge your credit card until after our housekeepers have finished cleaning your home. Debit/Credit card payments are subject to a $5 processing fee per clean.
Are your cleaners insured and bonded?
Absolutely! Our cleaners carry liability insurance up to $1,000,000 per incident and are bonded up to $25,000. They all come with a minimum of three years residential/commercial cleaning experience and come with glowing references from past clients. We are very proud that, to date we have never had to file a claim for damaged or stolen property since inception. You are safe with us!
Didn’t answer your question?
Call us on 407-879-7763 or email our team anytime with any additional questions or concerns you may have, and we will be happy to assist you. As a local cleaning service we make every effort to get to know you and your cleaning requirements on an individual level. You are more than just a number to us!